Appointments
To ensure sufficient time for patients and procedures, we prefer that our clients make appointments for their visits. This allows us to plan our time to provide you with the best care while respecting your time. Emergencies will receive urgent attention and top priority, so appointments may be delayed on occasion. Call us at 778-1011 to make an appointment, or use
your Pet Portal to request one.

Missed Appointments
We do not double book appointments; the time we allocate for your appointment is yours alone. We do this to reduce your wait time and to allow for proper care for your animal. Though we do not charge a fee for missed appointments, we would greatly appreciate 24 hours advance notice if you intend to miss your scheduled appointment.

Patient Restraint
All pets, even the best-behaved, need to be restrained when they enter the hospital. This is for their own protection and for the protection of other clients and patients. Dogs should be on a leash and cats should be in a carrier. Please keep your pet under control while in the exam room.

Payment
Full payment is required when services are rendered. We accept many forms of payment including Visa, MasterCard, Discover, debit card, cash, and personal check with ID. If financing is needed we can assist with opening an account from CareCredit. We also give Senior and Military discounts.